Flagging knowledge articles in the platform

[abrahams]

I've been asked to have flagging an article in the platform work the same as it does when flagging an article in the portal.  

They want a knowledge feedback task created and flow the same as it does when someone flags an article in the portal.

I'm struggling to find information about platform setup to do this. 

Is this possible without writing our own code?

[Jeff Pierce]

Make sure you have these properties enabled: https://yourinst.service-now.com/sys_properties_list.do?sysparm_query=nameSTARTSWITHglide.knowman.sh...

Then if you have the needed roles you should see the Flag action in the More actions menu in Agent Workspace, and in the Portal.

See these:
https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/knowledge-managemen...

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/knowledge-management/t...