Auto Refresh when csm/fsm record creates in list view workspace

[harish gadi]

Hi Community,

Have a question with workspace refresh list , i am new to workspace, when we create a new record in (csm/fsm) workspace the record should come in the list view automatically(OOTB Feature) but i am currently in Zurich patch 7b release I need to refresh the page or i need to click on the refresh button(manually) in workspace on which release this issue will fix anyone have any idea (like zurich patch 8 or zurich patch 9 ) i found this community link https://www.servicenow.com/community/next-experience-articles/enabling-live-updates-on-a-workspace-l... do we need to set glide.lists.live_list_enabled to true will it impact to the platform ?

Thanks,

Harish.G

[Ankur Bawiskar]

@harish gadi 

yes it will impact every configurable workspace such as SOW, Project etc

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[harish gadi]

Hi @Ankur Bawiskar ,

on which release this will fix auto refresh ? and what all are impact if we enable the property other than workspace,

Thanks,

Harish.G

[Ankur Bawiskar]

@harish gadi 

did you check docs?

[harish gadi]

@Ankur Bawiskar 

in servicenow community link it is zurich patch 8 (https://www.servicenow.com/community/next-experience-articles/enabling-live-updates-on-a-workspace-l...) ,but in docs https://www.servicenow.com/docs/r/zurich/release-notes/zurich-patch-9.html it is zurich patch 9 when this auto refresh will work ? 

Thanks,

Harish.G