From where can we configure the UI actions on the case form like Discuss, Escalate Case etc.

[rohit_hatkar1]

From where we can configure the UI actions on the case form on the CSM/FSM workspace. Also attached the image for your reference.

[Deėpak Sharma]

Hi @rohit_hatkar1 

The core definition of these workspace buttons , search for sys_declarative_action_assignment.list inside application navigator and search the name of your ACTION.
2. To control the order of the buttons or group them into a dropdown menu : sys_ux_form_action_layout.list

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Warm Regards,

Deepak Sharma

Community Rising Star 2025

[rohit_hatkar1]

I want these buttons to be visible only to members of the Assignment Group. Where can I find the condition to add the group-based visibility criteria?

[Ankur Bawiskar]

@rohit_hatkar1 

some of those could be Form actions (Declarative actions) or UI actions on that table

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