Hi my friend,
You’re not doing anything wrong here this is actually a limitation of how Employee Service Center (ESC) search works that's crazy.
Even though the Search Sort Option lets you pick Title, ESC search doesn’t truly sort results A–Z by that field. The search results are driven by the search index and relevance ranking, and Title isn’t consistently used as a sortable indexed field, so the setting is effectively ignored.
What does usually work is sorting by Name instead. If your records use name similarly to title (which is common for KB articles and catalog items), set the sort field to Name (Ascending) and you’ll get a reliable A–Z order.
If Title order is critical, the only practical workaround is to align or copy the Title value into the Name field and sort on that. Otherwise, ESC is designed to prioritize relevance over strict alphabetical ordering.
So in short:
• You’re not missing a configuration
• A–Z by Title isn’t supported OOB in ESC
• Name (Ascending) is the safest alternative
@Alon Grod - Please mark Accepted Solution and Thumbs Up if you find Helpful!
