Group role suddenly disappeared from a user

[Rain Vaine]

Hello experts,
Did anyone of you encountered the same scenario wherein the group role suddenly dissappeared in a group member.
The weird thing is the role is still present in the Group but in the sys_user record, that role is not present. There is also no update done on that user.
I have found a similar case in this community article but no one respond to it:
https://www.servicenow.com/community/developer-forum/group-roles-missing-from-group-member/m-p/25114...

If you have any idea or encountered the same issue, your insights is very much appreaciated.

Regards,
Vaine

[Mark Manders]

A long time ago I had something similar, but that had to do with a role removed from the group and still on the user. 

Can you remove the user from the group and re-add it again? That resolved it back then (although I think it was on Fuji).

[Rain Vaine]

Hello,
Thanks for responding. Yeah I also know of that workaround and it seems to work, but I think we would be ask on the reason on the first place why did it happen.

Regards,
Vaine

[Mark Manders]

Since this shouldn't be happening: log a case with NowSupport for this. They can see what is wrong.

[Minh Huy Lam Qu]

Hello @Rain Vaine,

It seems that ServiceNow has done some work from their side (update the subscriptions), or your instance could be facing Role Inheritance Issues (Role Inheritance Issues - Support and Troubleshooting (servicenow.com).

I suggest you create a Hi Support Ticket to get help from ServiceNow.

Regards,

Huy Lam