Group role suddenly disappeared from a user

[Rain Vaine]

Hello experts,
Did anyone of you encountered the same scenario wherein the group role suddenly dissappeared in a group member.
The weird thing is the role is still present in the Group but in the sys_user record, that role is not present. There is also no update done on that user.
I have found a similar case in this community article but no one respond to it:
https://www.servicenow.com/community/developer-forum/group-roles-missing-from-group-member/m-p/25114...

If you have any idea or encountered the same issue, your insights is very much appreaciated.

Regards,
Vaine

[Thrishulkd]

Thanks

[VyshnaviH]

Hi

I observed this issue in a scenario where a user is part of multiple groups that grant the same role. When a group is removed from the User form (User → Related List → Groups → Edit → remove the group), the associated role is also removed from the user, even though other groups still grant the same role.

However, when the user is removed from the same group via the Group form (Group → Related List → Users → Edit → remove the user), the role is retained as expected.

Workaround: Remove and re-add the group that grants the role to the user, which restores the role correctly.

Thanks
Vyshnavi