Hide Comments/Work notes on workspace

Saeka · ‎09-26-2023

Hello,

I would like to hide the Comment/Work notes on the CSM workspace.

I tried with reference to community, but it did not achieve the objective.
When using the UX view rule, only the Additional comments/Work notes on the case form are hidden.

Is there any way to hide only the attached image section?

Peter Bodelier · ‎09-29-2023

That is indeed the only way to remove them from the view.
As far as I know you can hide the fields in the form, and not in the compose section, but not the other way around.

Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.

View solution in original post