Hide Comments/Work notes on workspace

[Saeka]

Hello,

I would like to hide the Comment/Work notes on the CSM workspace.

I tried with reference to community, but it did not achieve the objective.
When using the UX view rule, only the Additional comments/Work notes on the case form are hidden.

Is there any way to hide only the attached image section?

 

[Brad Tilton]

I'm just curious, what's the reasoning behind having the fields on the form view but not in the activity stream?

[Saeka]

@Brad Tilton 

When adding comments to a customer, we would like to limit the ability to easily POST from the activity stream.

After filling out the form, we would like to have a sort of confirmation popup when clicking Save.

[Peter Bodelier · Accepted solution]

That is indeed the only way to remove them from the view.
As far as I know you can hide the fields in the form, and not in the compose section, but not the other way around.