Hide the Knowledge Center menu item

[SSantacroce]

Hello everyone, 
I need to allow access to the knowledge center module only to users with a certain role, so I changed the roles on the module record and was able to control the access.
The problem is I've found another menu item (that isn't a module) that leads to the Knowledge center and seems to appear no matter what I do. (the highlighted text in the picture)

This is troubling because it seems that all the users that have can contribute access to a knowledge base see this menu item, and I need to control the access to it. 
Anyone have any tips?

[Dr Atul G- LNG]

Hi @SSantacroce 

[SSantacroce]

HI @Dr Atul G- LNG ,  thanks for the tip, but I'm not trying to control the access to that module - it's to the one under the one in your screenshot (see the knowledge center menu item with no application menu) and it has no pencil icon

[Dr Atul G- LNG]

Hi @SSantacroce 

I think we can't hide this as it is OOTB and it is by design to promote the knowledge center. better log a now support case.

[Tanushree Maiti]

Hi @SSantacroce 

If you are looking for this, then deactivate this record.

• Go to https://<instance name>.service-now.com/sys_ux_page_registry.do?sys_id=8317ecbf9f6b5210ecf142a4ba0a1c72 

Ref KB: KB2678398 Knowledge Center appears in Unified Navigation even when sn_km_center.glide.knowman.enable...