Hide the Knowledge Center menu item

SSantacroce
Tera Contributor

Hello everyone, 
I need to allow access to the knowledge center module only to users with a certain role, so I changed the roles on the module record and was able to control the access.
The problem is I've found another menu item (that isn't a module) that leads to the Knowledge center and seems to appear no matter what I do. (the highlighted text in the picture)

SSantacroce_0-1776261862678.png

This is troubling because it seems that all the users that have can contribute access to a knowledge base see this menu item, and I need to control the access to it. 
Anyone have any tips?

3 REPLIES 3

Dr Atul G- LNG
Tera Patron

Hi @SSantacroce 

 

DrAtulGLNG_0-1776264792578.png

DrAtulGLNG_1-1776264827274.png

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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HI @Dr Atul G- LNG ,  thanks for the tip, but I'm not trying to control the access to that module - it's to the one under the one in your screenshot (see the knowledge center menu item with no application menu) and it has no pencil icon

Hi @SSantacroce 

 

I think we can't hide this as it is OOTB and it is by design to promote the knowledge center. better log a now support case.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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