How can I configure the "Announcement" tab in the Service Operations Workspace?

monishasp · ‎03-05-2025

Hello,

How can I configure the "Announcement" tab in the Service Operations Workspace? The client's requirement is that when a P1 or P2 incident is raised, the color of the announcement should change to red in the Announcement tab.

Attached screenshot for reference

Dr Atul G- LNG · ‎03-06-2025

Hi @monishasp

I would say don't do it, as it's not easily doable. The reason is that the announcement section is not like a normal form; it’s a UI builder, and making changes to this is quite tough.

https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/service-operation...

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Dr Atul G- LNG · ‎03-06-2025

Hi @monishasp

I would say don't do it, as it's not easily doable. The reason is that the announcement section is not like a normal form; it’s a UI builder, and making changes to this is quite tough.

https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/service-operation...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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