How to hide the Playbook tab from SideBar in Sow ?

G Vladimirova · ‎07-24-2026

Hello , working on a new instance greenfield. We have Australia release with MIM. Currently we want to hide the Playbook from the sidebar . I tried with some sys properties, just got to this

but as you see the button is still shown. I have also tried finding the sys_ux_screen entry (sys_id 6b77b70d3b4ae2100c5dd1c643e45ae4) from UI builder from the sidebar collection and deactivating it, but it is still visible. Does anyone have any ideas?

Ankur Bawiskar · ‎07-24-2026

@G Vladimirova

see if you set it false in script does it hide?

https://instanceName.service-now.com/nav_to.do?uri=sys_ux_screen_condition.do?sys_id=36270f39533431108f2bddeeff7b1216

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Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Tanushree Maiti · ‎07-24-2026

Hi @G Vladimirova

Refer:

Refer: KB2657332 How hide the Playbook tab based on the conditions in the workspace

Is it possible to hide a completed playbook action?

Removing Playbook tab from Agent Workspace for HR Case Management

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

G Vladimirova · ‎08-04-2026

Sadly only the KB is active, the other links are archived 😞 But we found a solution already