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Removing Playbook tab from Agent Workspace for HR Case Management

Nikolaj2
Tera Guru

Hi,

I have configured Agent Workspace for HR Case Management configurable workspace for a client. On cases generated by lifecycle events we see the playbook tab. However, this is no configured and should be removed.
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I have triede disabling the HR Playbook UIB configuration, but this does not remove the tab.

Can anyone help me with how to get this done? 

1 ACCEPTED SOLUTION

Nikolaj2
Tera Guru

With some help from servicenow support, I have managed to disable the Playbook tab doing the following:
1. Go to sys_ux_screen list:
2. Filter on:
App Configuration = HR - Configurable Agent Workspace App Config
AND
Page Definition = Playbook
3. You should find one record:
4. Deactivate this record

View solution in original post

5 REPLIES 5

Nikolaj2
Tera Guru

With some help from servicenow support, I have managed to disable the Playbook tab doing the following:
1. Go to sys_ux_screen list:
2. Filter on:
App Configuration = HR - Configurable Agent Workspace App Config
AND
Page Definition = Playbook
3. You should find one record:
4. Deactivate this record