Hi, I'm configuring Risk Workspace to my client. Client wants a new variant of Risk record overview and do some configurations to that variant.
Okay so I have Risk Workspace. I open the Risk record in it. And for example I want to change Description text to something else. But since client want I can't do these to OOB Risk Record Overview so i need to build a new variant of this overview, so I can can change that text in it.
Here's how record looks like. I want to change description text for example.
1. I open the instance record page tabs from https://[instancename].service-now.com/now/builder/ui/components/a04c00820f901010a326b6ade7767ef9
2. I dublicate the Overview variant, name it to Overview Copy, set order to 0, and inactivate the Out of the box Overview variant (so "Overview copy" variant should definitely be seen in Risk Workspace)
3. I open the "Overview copy" variant in UI builder and add stylized text there as a test so I can see if my configurations are working in Risk Workspace records overview. See text: "Decription Copy" in OOB variant there was reading "Decription"
4. Okay now:
- Risk Record Overview copy variant is created
- That variant order is changed to smaller one than Out of the box Risk Record Overview.
- Changes are done to Risk Record Overview copy variant
5. Still. When I open any record in Risk Workspace. I can still see the out of the box Overview page. Not the variant I just created and did changes to Description. As you can see from below there is still reading old "Description" from out of the box Overview page instead of "Description Copy" I did to Overview copy variant.
I really can't understand how inactivated overview is showing in here, instead of newly created variant of overview (which is very active).
This same problem doesn't come up if I create a variant for home page for example. This problem only occurs in Records.
Any help / suggestions? ServiceNow support is not answering, so that's why I'm contacting community about this.
Best,
Miikka
Also tried to do this by this way:
1. I built a new variable of risk record page at: https://[instancename].service-now.com/now/builder/ui/experience/98fca03a777310102a272f589a1061d0
2. I open Risk default record-Pre details at here:
https://[instancename].service-now.com/now/builder/ui/pc/6cce1b7131eb1110f877707813070e22/
3. I duplicate the oob Risk record overview variant at Risk default record-Pre details, set it order to 100 and even inactivate it. So now I only have duplication of risk record overview
It looks like this:
I do changes to that variant in UI builder, but STILL for some reason in risk records I only can see the many times inactivated OOB Risk record data. Only changes I do to that inactivated record overview reflects to Risk Workspace.
That is so strange!
