How to map subcategory in record producer with subcategory in incident table

[Gopal14]

Hi Team,

How to map subcategory in record producer with subcategory in incident table.

Right now I have mapped with subcategory field in the incident table, However in the subcategory it is always showing one value.

Can anyone help me?

[Community Alums]

Hi @Gopal14 ,

Please check this thread: https://www.servicenow.com/community/itsm-forum/category-and-subcategory-on-servicenow-record-produc...

[Gangadhar Ravi · Accepted solution]

On lookup from table of your variable you need to use sys_choice and lookup field will be value and reference qualifier is table is incident and element is subcategory. 

Please mark my answer correct and helpful if this works for you. 

[Gopal14]

Can you please send screenshot again, it is not clear