How to hide category and subcategory from incident form.

[Gopal14]

Hi Team,

How to hide category and subcategory from incident form. 

Need to show both fields once record is created in incident table.

[SN_Learn]

Hi @Gopal14 ,

Write an onload client script as below:

function onLoad() {
    if (g_form.isNewRecord()) {
        g_form.setVisible("category", false);
g_form.setVisible("subcategory", false);

    } else {
        g_form.setVisible("category", true);
g_form.setVisible("subcategory", true);
    }
}

[Pratiksha2]

Hello @Gopal14 -

We can achieve this by using UI policy and Client script-

1. UI policy - Set the condition as State is new and make Category and subcategory visible false
2. Client Script - 

function onLoad() {
if(g_form.isNewRecord()){
            g_form.setVisible('category', true); // Enable Category field
            g_form.setVisible('subcategory', true); // Enable Subcategory field
        } else {
            g_form.setVisible('category', false); // disable Category field
            g_form.setVisible('subcategory', false); // disable Subcategory field
        }
}
    

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks,

Pratiksha

[Yashsvi]

Hi @Gopal14,

please check below client script (onLoad):

function onLoad() {
    if (g_form.isNewRecord()) {
        g_form.setVisible("category", false);
g_form.setVisible("subcategory", false);

    } 
else 
    {
        g_form.setVisible("category", true);
        g_form.setVisible("subcategory", true);
    }
}

Thank you, please make helpful if you accept the solution.

[Harish Bainsla]

Hi @Gopal14 you can use on load client script I am sharing code below 

function onLoad() {

if (g_form.isNewRecord()) {

g_form.setDisplay('category', false);

g_form.setDisplay('subcategory', false);

} else {

g_form.setDisplay('category', true);

g_form.setDisplay('subcategory', true);

}

}