How to share My Lists custom list in CSM Workspace via URL

Elder Louzada
Tera Contributor

Hi Everyone,

 

I recently came across an issue after the Zurich upgrade where users are unable to share their custom lists in CSM Workspace using a direct URL.

 

When users share the URL of a custom list with others, those users encounter an error message when trying to access it:

 

ElderLouzada_0-1779384857277.png

 
However, the list can be accessed successfully if it is explicitly shared using the three-dot (options) menu:
 

ElderLouzada_1-1779384923931.png

 

Users have mentioned that prior to the Zurich upgrade, they were able to share custom lists simply by sharing the URL, without needing to use the explicit sharing option.

 

Could you please confirm if there is a way to enable sharing via URL as it worked before, or if this is an expected change introduced with the Zurich release?

 

Thanks in advance for your help.

 

1 REPLY 1

Tanushree Maiti
Giga Patron

Hi @Elder Louzada 

 

Refer this KB : KB2470440 Users see an error when opening a shared 'My List' link: 'You need to get permissions to v... 

 

KB2518192 Unable to Access/See Lists on Workspace 

 

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
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