Hi @Gopal14 ,
Your client script seems to be having issue, please try the below one :
Client script:
function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue === '') {
return;
}
var ga = new GlideAjax('GetProductModelBySerial');
ga.addParam('sysparm_name', 'getProductModel');
ga.addParam('sysparm_serial_number', newValue);
ga.getXML(getProductModelParse);
function GetDFcabParse(response) {
var answer = response.responseXML.documentElement.getAttribute("answer");
console.log(answer);
g_form.setValue('hardware_item_variable', answer);
}
}
Script Include:
Use the same one which you have created.
You can check whether you are getting the value in console of the browser which can be accessed by pressing Ctrl+shift+i and clicking console tab, search for the model name to see if it printed it or not.
Please mark my answer "Helpful" and "correct" if you feel that it has helped you in any way.
Thanks and Regards,
K. Sai Charan
Sr. ServiceNow Developer
Deloitte India
