HR Agents permissions to search for HR cases with Global search/HR Agent Workspace
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07-23-2024 10:40 AM
Hello,
We have ITSM and HRSD in our instance and the global search capabilities for itil vs sn_hr_core_basic are different. The itil role allows me to find incidents and tasks by using keywords from the global search/SOW search field. As HR agent I am not able to find HR cases when typing keywords within the global search/HR Agent Workspace search field. Any suggestions on what is driving these permissions?
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05-08-2025 07:55 AM
Did you ever find a solution for this? We have the same issue.