As a Knowledge Base Manager, I want access to a report on AI Search Assist usage data, so that I can identify frequently used KB articles and improve their content for better self-service support
key requirements
- A report is available that provides insights into AI Search Assist usage data
- How many articles were searched via AI search assist
- How many were clicked
- How many times users clicked on "Solves my issue"
- The report can be accessed by authorized users with roles like Knowledge Base Managers or HR admins
First we have installed the plugin 'sn_ais_admin_tools' we shouldn't achieve the detailed reporting on knowledge articles.
Please give me a deep walk through this and share any reference documents or videos
