Instance asking every time login freshly when user session got expired even though we are using SSO

Poola_Ramesh
Tera Contributor

We are trying to implement E-sign approvals on portal as part of that we have made force_authn check box as checked by following this ServiceNow document 

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/integrate/single-sign-on/task/sso-...

 

But after making this force_authn  value to true our instance keeps asking us to login freshly every time when user session gets expired.

 

Kindly suggest your valuable thoughts on this.

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