Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Instance asking every time login freshly when user session got expired even though we are using SSO

Poola_Ramesh
Tera Contributor

We are trying to implement E-sign approvals on portal as part of that we have made force_authn check box as checked by following this ServiceNow document 

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/integrate/single-sign-on/task/sso-...

 

But after making this force_authn  value to true our instance keeps asking us to login freshly every time when user session gets expired.

 

Kindly suggest your valuable thoughts on this.

0 REPLIES 0