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Resolved! CIS-ITSM ??

Incidents can be created and managed in the workspace, using UI layouts that are tailored to different personas, processes, and interfaces. Examples include: • Default • Major incidents • Self Service • Mobile What are these UI layouts called in...

bassantaboe by Tera Contributor
  • 507 Views
  • 1 replies
  • 0 helpfuls

Resolved! Navigation theme

I have created a new theme using servicenow theme builder. On navigation i was able to make the menu text as grey. But im unable to make change the colour of the sub menu. Can anyone please suggest how to change the highlighted text also to grey. 

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GRGiri by Tera Contributor
  • 641 Views
  • 1 replies
  • 0 helpfuls

Event Handler Condition - Advanced > "Conditionally"

Does anyone know what the "Event handler condition" should accept as a condition? There is no documentation I can find on this, all of the docs for event handling stop short of explaining this. What I am looking for is something like this@payload.fie...

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cagg by Tera Guru
  • 2627 Views
  • 9 replies
  • 9 helpfuls

Facing issue on ui builder

 I am facing issue in xandu instance , scenario : I want to add tab on csm configurable workspace. i opened ui builder , opened the experience csm fsm workspace foundation ,I have duplicated the variant of Record.in Record I want to add new tab on th...

sony8 by Tera Contributor
  • 722 Views
  • 3 replies
  • 0 helpfuls

Xanadu Project workspace - All project showing empty

After Upgrading to Xanadu version - Project Workspace , All project doesn't show up.But Projects (pm_project) are available in Native UI. Tried Updating sn_pw plugin to latest version & repaired the plugin- but no luck.Any workaround this ? 

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Rajat21 by Tera Guru
  • 950 Views
  • 6 replies
  • 2 helpfuls

Best practices when duplicating variant in workspace?

Hi there, I duplicated an OOB landing page in an OOB workspace using the "Duplicate variant" option.  After this, I noticed that a lot of the UX configurations for that page got created in my update set.  This includes UX Event, UX Screen, UX App Rou...

JennyHu by Tera Guru
  • 914 Views
  • 2 replies
  • 1 helpfuls

Resolved! Duplicate Error Messages in workspace

I have a server script that triggers an info/error message at the end. In workspace the error/info message alert is showing twice.I have confirmed that the script is only running once. Any ideas on what might be causing it? 

Hugo12 by Tera Expert
  • 1484 Views
  • 5 replies
  • 0 helpfuls

Resolved! Time series X-axis inconsistent date formatting

Hello!I am using Time Series Data Visualization in HR Agent Workspace.The X-axis labels are inconsistent - some show full month names and other are abbreviated (e.g., November 2024 - Dec 2024...).It doesn't even seem related to available space, if I ...

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AijaRe by Kilo Sage
  • 719 Views
  • 4 replies
  • 4 helpfuls

Resolved! How to get the sys_id on the catalog script include

I have a record producer that creates a new Major Incident, but I also need to create an outage from that incidentWhat I need is the sys_id from that incident because I'm using a script include to create the outage.My issue is that I'm receiving the ...

Abigail by Tera Expert
  • 730 Views
  • 4 replies
  • 0 helpfuls