issue in visible of lockpad symbol in workspace view?

DASAMANDAMS
Tera Contributor

The lockpad symbol beside of configuration item is visible in form view, configured through macros it is not visible in service operation workspace.is there any possible way to make it visible in service operation workspace.

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@DASAMANDAMS 

it must be added via UI macro on native form view, but UI macros don't work in Service Operations workspace

what's your actual business requirement and what's that icon doing in native view?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

If we lock the lockpad the ci's which are related to that service offering are only visible , if we unlock all ci's will be visible.
We want to make it visible same lockpad with existing functionality in Service operations workspace is there any possible way to do that?

@DASAMANDAMS 

you can create a custom field decoration for that field

check below links

Set up field decorators in Configurable Workspace 

Create a field decorator action 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader