Kindly let me know how to show banner popup outage details incident

Swati k1
Tera Contributor

i have created businessrule to create Outage record , but want to show outage

 

1. Open up a new Incident, fill out all needed form fields, and click Save.
2. Modify the Impact and Urgency so that Priority = 1 - Critical or 2 - High. Click Save.
3. A banner at the top of the incident is visible that says:

Outage #[Outage Number] has been created for [Configuration Item] since this is a [Priority] incident.

4. Scroll down to the Related Lists area and to the Outage tab. Click on the Outage tab.

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Swati k1 

 

where you want to show this outage on the incident? In this case, you need create a script onload. 

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Dr Atul G- LNG
Tera Patron
Tera Patron

Follow this: https://www.servicenow.com/community/developer-forum/how-can-i-add-an-outage-banner-to-an-incident/m...

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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