How to convert UI Action for use on Service Operations Workspace

Simba Naidu · ‎01-21-2024

Hi All,

I have the following UI action on the Change form to cancel the change request.

below script is used

var changeConfirmCancelDialog;

function setChangeCancelState() {

g_form.setValue("state", "4");

}

if (typeof window == 'undefined')

setRedirect();

function setRedirect() {

current.update();

action.setRedirectURL(current);

}

I'm wanting to move this over to Service Operations Workspace but I am having issues. I clicked the checkbox to enable the workspace form button. Is there something that I'm missing here, do I need to put something on in the client script?

Thanks

Anil Lande · ‎01-22-2024

It should be something like below:

Update Script and Workspace Client script part:

function setChangeCancelState() {
    g_form.setValue("state", "4");
	// Call the UI Action and skip the 'onclick' function
   gsftSubmit(null, g_form.getFormElement(), 'change_state'); // MUST call the 'Action name' set in this UI Action
}

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande

View solution in original post

Simba Naidu · ‎01-22-2024

Actually the UI action is visible in Service Operations Workspace but its not working as expected.

Sandeep Rajput · ‎01-22-2024

@Simba Naidu Could you please check if your UI Action has any conditions which is returning false.

Also, please check if the following checkboxes are true.

Simba Naidu · ‎01-22-2024

HI Sandeep Rajput

Thanks for your response. Those checkboxes are true currently.

Anil Lande · ‎01-22-2024

Hi @Simba Naidu

Can you please share your UI Action configuration screen shoots?

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande