Next Experience UI – How to change the ServiceNow logo link target?

kack l
Tera Expert

Wednesday

Hello Community,

In the Next Experience UI, the ServiceNow logo (top left corner in the global navigation bar) currently redirects to the default homepage.

  • In the classic UI, we were able to change this behavior using the system property glide.banner.image.url.

  • However, in Next Experience, this property no longer has any effect.

My question is:

  • Is there any supported way to configure the logo so that clicking it redirects to a specific Next Experience dashboard (for example /now/platform-analytics-workspace/dashboards/...)?

  • Or is this link currently fixed and cannot be customized via Theme Builder or system properties?

Any guidance or best practice would be appreciated.

Thank you!屏幕截图 2025-09-03 210854.png

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8 REPLIES 8

kack l
Tera Expert
In response to Rafael Batistot

Thursday

Thanks for the suggestions.

  • Setting glide.login.home to $dashboards.do?dashboard=<SYS_ID> works for our Classic dashboard.

  • However, when I point it to /now/platform-analytics-workspace/dashboards/... (e.g. .../params/edit/false/sys-id/<SYS_ID>), it still doesn’t redirect cleanly (requires an extra click / doesn’t land reliably).

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Rafael Batistot
Tera Sage
In response to kack l

Friday

@kack l 

 

You’re mixing Classic Home Page / Dashboard redirect with the UI Builder–based Workspace (PA Analytics Workspace) navigation. They behave differently under the hood.

 

Why $dashboards.do?dashboard=<sys_id> works

• That syntax is for Classic Performance Analytics dashboards (pa_dashboards).

• glide.login.home expects something it can resolve directly to a legacy UI page. That’s why it “just works”.

 

Why /now/platform-analytics-workspace/dashboards/... doesn’t work

• Workspaces (including Analytics Hub / Platform Analytics Workspace) are UI Framework apps built on UI Builder.

• Their URLs aren’t handled the same way — they require the framework to load, check permissions, and resolve the sys_id route.

• When you point glide.login.home at those deep links, the platform tries to resolve it before the workspace app fully initializes, so you end up landing at the workspace root and needing to click again.

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Bhuvan
Kilo Patron
In response to kack l

Friday

@kack l 

 

Set the property value as below. For example, I am redirecting to dashboard 'sap-dashboard' placed in Software Asset Workspace on click of logo

 

Name : glide.banner.image.url

Value : /now/softwareasset/sap-dashboard

Bhuvan_1-1757135366805.png

 

 

To locate your Property Value, Go to UI Builder -> Experiences -> Workspace to get workspace path

Bhuvan_0-1757135343962.png

Go to Configured Page -> URL Path to get dashboard URL

Bhuvan_2-1757135434948.png

I hope you appreciate the efforts to provide you with detailed information. If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan

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Bhuvan
Kilo Patron
In response to Bhuvan

Monday

@kack l 

 

Did you get a chance to review this ?

 

If my response helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan

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