Application Menu Module / Logo link cannot directly open Next Experience Dashboard

[kack l]

Hello Community,

I am working with the Next Experience UI and dashboards.

I noticed the following behavior:

1. When I configure an Application Menu → Module with link type = URL, I tried using the traditional dashboard link like:$pa_dashboard.do?sysparm_dashboard=<sys_id

   However, clicking this module still opens the classic dashboard page first. Only after clicking the link on that page does it redirect to the new Next Experience dashboard.

   1. The same issue happens with the logo link in UI16. Even if I configure the logo to point to the new dashboard, it first opens the old dashboard page, and I still need to click the link on the page to actually view the new Next Experience dashboard.

   This makes navigation a bit inconvenient.

   • Is there any way to make the module (and logo link) open the Next Experience dashboard directly, without the extra click?
   • Or is this the expected behavior in the current release?

   Thank you in advance!

[Dr Atul G- LNG]

Hi @kack l 

Could you please share the screenshot to understand what is happening?

If I understand, it is like an expected behaviour, but reading your state, maybe but still need screenshot to confirm.

[Ankur Bawiskar]

@kack l 

this is expected behavior.

In Next Experience, $pa_dashboard.do?sysparm_dashboard=<sys_id> first loads the classic dashboard, then redirects after interaction. There's currently no way to skip the classic view via direct URL or module links.

check this

Admins are navigating to dashboards.do instead of default homepage after installing Service Operatio... 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[kack l]

In our instance with Next Experience UI enabled, we noticed the following behavior:

• When using $pa_dashboard.do?sysparm_dashboard=<sys_id> or dashboards.do links (for example in an Application Menu Module or logo link), the system first loads the classic dashboard page.

• Only after clicking the link on that page does it redirect to the Next Experience dashboard.

I understand this might be expected behavior, but I would like to know:

• Is there any way to configure a module or logo link so that it opens the Next Experience dashboard directly, without first landing on the classic dashboard?

• If not, what is the recommended approach to migrate existing dashboards or avoid the extra redirect?

Has anyone implemented a workaround (for example, by using the new /now/platform-analytics-workspace/dashboards/... URL or other configuration)?

Thanks you

[Ankur Bawiskar]

@kack l 

I am not sure if there could be any workaround.

You can try custom routing etc logic but if ServiceNow brings something new in upcoming release then it might impact.

If my response helped please mark it correct and close the thread so that it benefits future readers.