Next experience ui - Side bar chat Accept button not visible

Gousia Syed1
Tera Contributor

‎05-22-2024 05:27 AM

Hi,

 

In my instance in Next experience UI, the accept button on side bar connections(chat area) is not visible. 

But it was visible in UI 16 view. How can i make "Accept" button visible , so that service desk agents can see the chat request.

 

 

Thanks,

Gousia

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HS4
Tera Expert

‎05-22-2024 06:17 AM

Hi @Gousia Syed1 ,

 

This functionality is incorporated in Service operations workspace (SOW).

 

Please follow these steps:

1. In the left nav, search for service operations workspace.

2. on the landing page, look for the inbox option.

 

HS4_0-1716383841401.png

 

3.  Agents must set their status to 'Active' to receive chats.

 

If my answer helped you in any way, please then mark it as helpful or correct.

 

Thanks,

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