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OOTB Declarative action assignment is not working in SOW

Deepanjan ghosh
Tera Contributor

‎11-20-2024 07:26 AM

Under SOW, "New" action assignment for create a new Knowledge article is not working.

After clicking on the action, no response is received.

 

Could anyone help me what could be the issue?

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6 REPLIES 6

Brad Tilton
ServiceNow Employee
ServiceNow Employee

‎11-22-2024 07:08 AM

Could you share screenshot of the button in question and more details around the action assignment? Have you customized the declarative action and target record page at all? Does anything happen when the button is clicked? Are there any errors in your browser console?

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Deepanjan ghosh
Tera Contributor
In response to Brad Tilton

‎03-03-2025 06:34 AM

Hi Bead,

 

No , we didn't do any customization. the button is not responsive and it didn't show any error message.  

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veronikalac
Tera Contributor
In response to Deepanjan ghosh

‎03-27-2025 01:34 AM

You could share here the screenshot, so he would know exactely which button it is. Did you try to raise it as a high ticket to SN support? 

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mp_10
Tera Contributor

‎03-03-2025 06:19 AM

Hi @Deepanjan ghosh : Did you get any answer for this?  I have the same issue. Thanks

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