Page variant does not work

[mathiasjoha]

Hi!
I am trying to do some minor adjustments to the Service Operations Workspace.

I have created a Page Variant of the "Incident Overview SNC"-page, set a lower Order value on my variant and did some minor changes on my variant. However when opening an incident in Service Operations Workspace, the original variant is used and my changes is not there.

EDIT: I followed this video to create the variant, if it has any significance: Modifying the Overview tab in Incident records in Service Operations Workspace (Component Builder!)

[Mark Manders]

Did you also add the correct audience to your variant?

[mathiasjoha]

There were no audiences configured for any variants, even the OOTB one

[IronPotato]

Hi @mathiasjoha ,

as Mark mentioned you need to somehow differentiate which variant should be displayed when. So you either need to add role to audience to target specific role or you need to specify variant conditions in the settings of the page. Please note that variant conditions will only work with mandatory page parameters. As and example if page variant is using sys_id as it's mandatory page parameter you can add condition to "Variant Condition" field like this sys_id=-1.

If my answer helped you in any way, please then mark it as helpful or correct. This will help others finding a solution.

[mathiasjoha]

I am assuming that setting no audience will display the variant to all users..

And since there is no audience on either the variant or the OOTB page and my variant has a lower order value, my variant should display first.. Am I wrong?