Playbook Component In Workspace Stuck at "Loading" after Record Generation

[Braden Semonovi]

I've added the Playbook component to a workspace and I'm having difficulty getting it to execute the playbook. After linking a record generator to the Playbook component I'm experiencing an issue where the playbook component will not move on from the record generation step. It just sits in a loading state (see attached screenshot). I've tested with multiple record generators and playbooks. The record gets created and it meets the playbook conditions to kick off the playbook execution. Further, there is a process execution record for the playbook on the 'sys_pd_context' table so I know the playbook has kicked off for that record. Any ideas why the component isn't stepping through the playbook? 

[DorianK]

Can you share some of your configuration to help you troubleshoot? How is the playbook component tied to the workspace (CSM workspace or SOW?). 

[chrisperry]

@Braden Semonovi did you ever find a resolution for this issue?

[Olli_2109]

Hello everyone,

could anyone find a solution here?

We integrated the playbook via the record generator.

This is also displayed correctly.

However, when entering in the first stage, the loading process is permanent. The ticket is created correctly in the background.

If I close the TAB of the ticket and reopen it, I am in the next stage and can continue the playbook. If I complete the second stage with "Mark Complete", I immediately end up in the third stage.

So our mistake is only when creating the incident from the first stage to the second.

I would be very grateful for a tip.

Best regards

Oliver

[Olli_2109]

Hello everyone,

could anyone find a solution here?

We integrated the playbook via the record generator. This is also displayed correctly. However, when entering in the first stage, the loading process is permanent. The ticket is created correctly in the background. If I close the TAB of the ticket and reopen it, I am in the next stage and can continue the playbook. If I complete the second stage with "Mark Complete", I immediately end up in the third stage. So our mistake is only when creating the incident from the first stage to the second.

I would be very grateful for a tip.

Best regards

Oliver