Playbook "Send Email " activity custom text in Email body gets overwritten by Data pill picker

RamyasriC
Tera Contributor

Hi Team ,

 

I'm facing an issue while using the Send Email activity in a Playbook(Process Automation Designer ) in ServiceNow

Whenever I try to add custom text in the email body and then use the data pill picker to insert a field ( e.g. SIR Number) ,the entire body content gets overwritten by the Data pill. My manually typed texts gets removed and I 'm unable to include any other content along with the data pill value.

 

Steps followed

 

  1. Added a Send email activity inside a playbook 
    2. In the email body ,I typed a message like: "Hello ,the SIR Number is:"
    3. Used the data pill piker to insert the SIR number.
    4. After selecting the data pill, the entire message is replaced by just the data pill value .

Is there a way to retain custom text and insert data pills at the desired position in the body without it overwriting everything ?any workaround or best practice?

Thanks in Advance!

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