Playbook "Send Email " activity custom text in Email body gets overwritten by Data pill picker
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05-05-2025 04:39 AM - edited 05-07-2025 04:10 AM
Hi Team ,
I'm facing an issue while using the Send Email activity in a Playbook(Process Automation Designer ) in ServiceNow
Whenever I try to add custom text in the email body and then use the data pill picker to insert a field ( e.g. SIR Number) ,the entire body content gets overwritten by the Data pill. My manually typed texts gets removed and I 'm unable to include any other content along with the data pill value.
Steps followed
- Added a Send email activity inside a playbook
2. In the email body ,I typed a message like: "Hello ,the SIR Number is:"
3. Used the data pill piker to insert the SIR number.
4. After selecting the data pill, the entire message is replaced by just the data pill value .
Is there a way to retain custom text and insert data pills at the desired position in the body without it overwriting everything ?any workaround or best practice?
Thanks in Advance!