I created an App using App Engine Studio and added an experience using Workspace. I do not see the workspace created under workspace module in the UI16 and I also would like to attach a playbook inside my workspace. Easily I can add a playbook to age...
Hi,I have configured Agent Workspace for HR Case Management configurable workspace for a client. On cases generated by lifecycle events we see the playbook tab. However, this is no configured and should be removed. I have triede disabling the HR Pla...
Hello everyone, I created an app on App Engine Studio. I created a table but it didn't occur in my Workspace Now Experience. Can someone help me to fix this thing? Thank you!
Hello All, I am trying to keep this Default landing Page, Over View help ( guidance) option. At present, we have tis "close all" button on top right corner on Landing page. I want to remove this option. how to do this. i do not want this "Close all" ...
Hi All, The contextual app pill on Unified Navigator is displaying our instance name as pre text. Please let me know how to remove this pretext. For example: If we are opening incidents then the context is ServiceDesk Dev Instance -Incidents We want...
Hi , I have created a custom workspace with 2 new custom tables from the App engine. Now I have a playbook that I wanted to integrate within. However, I don't see my workspace in sys_aw_master_config table. Hence I am not able to associate my playboo...
In Connect Chat, I could start a conversation with any user or group of users in the system. Connect Chat is no longer supported in Next Experience. Is an equivalent feature available?
We have a custom workspace built using UI Builder and currently we are seeing issue where when clicked on save button is not refreshing the workspace Tab, hence we are unable to notice if the form actually got saved until we manually reload. We hav...
I'm currently working within the CSM configurable workspace and am trying to make a modal trigger with a onSubmit client script. I got it working with the g_modal object, but the modals you can create are super basic without deep configuration and cr...
Hi All, I am trying to see the option available to change the below image in the next experience after i upgraded to SanDiego, but i do not the option is not directly available, can you help me on this. Let me tell you, what i tried so far, I went to...
Hi All, I have an UI action called Download Template in scoped application which downloads the attachment into system . I am trying to create a workspace View for the table and added the button in Form actions and added Workspace script . Upon clic...
At Knowledge, I lost count of how many times I heard about the Next Experience and how they had gone through every single aspect of the platform to tune it up to work great in the new look. Now, I'm subscribed. Ignoring that it was more about the nec...
Hi. I've played around with the themes in the new Polaris/Next Experience UI and managed to get the production instance to look the way I would like it to. In the old UI, our sandbox, development and test instances looked very similar to the producti...
Hi,I have create a couple of custom categories and lists in the new "Agent workspace for HR Case Management" released in San Diego:I have run into an issue with setting up user access to these lists. In the guided setup it says: "Create filtered list...
