Redirected to blank page (/false) after logging in

Community Alums
Not applicable

‎01-05-2023 11:04 AM

Our ServiceNow instance uses OKTA for SSO. After I log in, I should get redirected to the platform UI but it is directing me to a blank page and the URL is https://<myinstance>.service-now.com/false.

I compared the behavior in our TEST instance and when I look at the browser's Developer Tools > Network, I can see that after /navpage.do runs, it is going to home_splash.do?sysparm_direct=true. This is not happening for the DEV instance. It appears that the glide.home.page or glide.login.home System Properties are not being ignored.

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2 REPLIES 2

sonalin
Tera Expert

‎01-23-2025 05:58 AM

Hi @Community Alums , Could you please help me on how this issue was resolved. I am checking a redirection of the Employee Center URL and in my case it is not redirecting to the servicenow login.do page and resulting in the blank page

Thank you,

Sonali.

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KPMGA
Tera Contributor
In response to sonalin

‎03-18-2025 04:20 AM

Hi Sonalin, I'm experiencing the same exact issue. Do you have any updates on it?

 

Thank you very much in advance.

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