Redirected to blank page (/false) after logging in

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‎01-05-2023 11:04 AM
Our ServiceNow instance uses OKTA for SSO. After I log in, I should get redirected to the platform UI but it is directing me to a blank page and the URL is https://<myinstance>.service-now.com/false.
I compared the behavior in our TEST instance and when I look at the browser's Developer Tools > Network, I can see that after /navpage.do runs, it is going to home_splash.do?sysparm_direct=true. This is not happening for the DEV instance. It appears that the glide.home.page or glide.login.home System Properties are not being ignored.
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‎01-23-2025 05:58 AM
Hi @Community Alums , Could you please help me on how this issue was resolved. I am checking a redirection of the Employee Center URL and in my case it is not redirecting to the servicenow login.do page and resulting in the blank page
Thank you,
Sonali.
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‎03-18-2025 04:20 AM
Hi Sonalin, I'm experiencing the same exact issue. Do you have any updates on it?
Thank you very much in advance.