Redirected to blank page (/false) after logging in

Community Alums
Not applicable

Our ServiceNow instance uses OKTA for SSO. After I log in, I should get redirected to the platform UI but it is directing me to a blank page and the URL is https://<myinstance>.service-now.com/false.

I compared the behavior in our TEST instance and when I look at the browser's Developer Tools > Network, I can see that after /navpage.do runs, it is going to home_splash.do?sysparm_direct=true. This is not happening for the DEV instance. It appears that the glide.home.page or glide.login.home System Properties are not being ignored.

2 REPLIES 2

sonalin
Tera Expert

Hi @Community Alums , Could you please help me on how this issue was resolved. I am checking a redirection of the Employee Center URL and in my case it is not redirecting to the servicenow login.do page and resulting in the blank page

Thank you,

Sonali.

KPMGA
Tera Contributor

Hi Sonalin, I'm experiencing the same exact issue. Do you have any updates on it?

 

Thank you very much in advance.