Refresh CI field on change record when state changes

[Pavithra Ds]

Configuration item(reference) on a change record is selected as dynamic CI group on a new state of a change. When the state changes, the CI value need to be refreshed so that any change on that dynamic CI group gets applied in the change record.

Please suggest some ways to implement this.

[Bhuvan]

@Pavithra Ds 

Did you check if it works out of box when state field changes. If it does not work, create a business rule to set cmdb_ci value when state value changes. 

cmdb_ci=current.cmdb_ci;

When CI field is updated, it should automatically show the changes in Affected CIs and Impacted Services/CIs.

Refer below for more details,

https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/change-management/t...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan