report_view keeps blocking the visualization

[sieusaopolo15]

My instance just got upgraded to Australia recently but some visualizations inside the dashboard keeps showing this message "You do not have the required permissions to view this content. Access is restricted by the report_view ACL. Please check your role or permissions settings to resolve this issue." even though there is already a report_view ACL level on that table and there is read without roles inside that table too. Why is this message keeps blocking users ?

FYI, the table I used for visualization is task_time_worked

[Tanushree Maiti]

Hi @sieusaopolo15 

As an Admin,  you need to find exactly which ACL is preventing the user from viewing the dashboard visualizations for lacking report_view ACL.

Debug it using Access Analyzer or System Diagnostics > Session Debug > Debug Security Rules.

Refer: KB1639061 Troubleshoot report_view ACL (RVA) access-denied errors on reports and dashboards 

https://www.ikconsulting.com/post/decoding-dashboard-access-in-servicenow-resolving-the-report-view-...

[Srikanth_9]

Hi @sieusaopolo15,

I have also faced issue, below mentioned steps are the workaround for this issue.

Follow below: 

1. System Diagnostics > Session Debug > Debug Security
2. New Window will be opened.
3. Impersonate the user (Who's facing this issue).
4. Clear the log in the newly opened window (Step 2)
5. Refresh the particular visualization that user cannot be accessible.
6. Navigate to Step 2 window you will find the actual ACL which is blocking the visibility of that particular visualization.
7. Add that role the user profile, to fix this issue.

Refer: Troubleshoot report_view ACL (RVA) access-denied errors on reports and dashboards - Support and Trou....

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.

[PriyankaR564888]

I have also faced this issue, where the report created on a Table X and has a report view ACL already created.

possibilities - Since the report could (using the condition builder) has dot walked or referenced other table fields, Due to Australia upgrade, from now on, report view ACL

also analyses tables or fields used in condition builder OR Filters used in the report.

possible solution- create a report view ACL also on the tables that the report is dot-walking too and to remove the error. Check the product documentation and check whether your reports are using filters and dotwalking.

https://www.servicenow.com/docs/r/now-intelligence/reporting/read-access-control.html