Resolution code is not translating

Gopal14
Tera Contributor

‎06-12-2025 03:57 AM

Hi Team,

 

I have different Resolution Codes for different languages. When we impersonate any user, the resolution codes are showing in that language, but when notifications are sending it is showing in english.

 

below is my choice

Gopal14_0-1749725395926.png

 

Gopal14_1-1749725455178.png

 

below is in the notification

Gopal14_2-1749725513274.png

 

in notification I am using below way

 

Gopal14_3-1749725615069.png

 

How can we solve this issue?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-12-2025 04:07 AM

Hi @Gopal14 

 

Might be helpful https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0720320

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