Start the Timer(time_worked) field when the state changes

[poorva1]

Hi all,

I want to start the Time field field when the state changes to In progress and want to pause it when it changes to on hold.

How to achieve this? 

I have made glide.ui.timer.started  - false, to stop it from starting automatically. 

Thanks,

Poorva

[Dr Atul G- LNG]

Hi @poorva1 

The purpose of this field is not to track the time between states — for that, you should use SLA and metrics, which provide that information.

This field is meant to show the total time a user spends on a form. So, it’s better to use it as intended rather than creating unnecessary technical debt, mate.

[poorva1]

Hi @Dr Atul G- LNG and @Brian Lancaster ,

Thanks for your inputs. 

We are looking to implement time card capability for the records and we need only the time when the agent actually starts working on the task (state changes to In progress and hence the requirement to start the timer on state change).

So that when the agent saves the record the time gets auto saved into their time sheets. 

[Dr Atul G- LNG]

Hi @poorva1 

If time sheet is the use case then it is not the right way to do. Imagine a agent works 20tickets in a days how you going to add that in time sheet.

https://youtu.be/UyrMksUtskk?si=lq_PWUCikjB_LTeD