Template Tracking with UI Builder
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11-26-2024 02:59 PM
We utilize ui builder and we are attempting to create a relationship between a case and a template that was applied to that case from the sys_template field without adding a new field to the case table. I plan on using a separate table to store the relationship but I cant figure out how to get the template sys_id when the template is applied. In UI builder I can go to the template tab within the Agent Assist Component but its all configured with presets. The event handler I need is "Apply template value - data resource" which the payload contains display value, field name, and value, how do I also get the sys id of the template that its pulling these from?
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