Text Truncation In Configurable workspace in Zurich upgrade

[jkng]

Hi everyone,

I’m running into an issue with text truncation in list views in Configurable Workspace after upgrading to Zurich, and would appreciate some guidance.

The issue only happens when the field value is free text and not a reference link to a record.

• In Xanadu (screenshot 1), the list shows the full value for fields like Name without truncation.

  

• In Zurich (screenshot 2), the same field value is truncated in the list view.

  

Has anyone else encountered this after upgrading? Is there a configuration or workaround to display the full field value in the list in Configurable Workspace?

Thanks in advance!

[Ankur Bawiskar]

@jkng 

Try to add the attribute no_truncate=true to the Attributes field of the dictionary record

If it's already there then raise a Case with ServiceNow so that they can investigate.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[RaghavSh]

If its coming with Zurich, try submitting HI case with SN. They might already have a PRB records for this or probably a workaround as well.

Please mark the answer correct/helpful accordingly.

[Bhuvan]

@jkng 

Check the sys_dictionary for the field corresponding to the table and add 'no_truncate=true'. Follow below knowledge article for more information

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0853971

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[kaushal_snow]

@jkng ,

In Zurich Configurable Workspace, many free text fields now get truncated by default in list views, but you can often work around this by adding the dictionary attribute no_truncate=true on the field dictionary record (which suppresses the default 40 character truncation) and in some cases you may also need to increase the system UI property glide.ui.list_chars so that more characters are allowed before truncation kicks in though note that this approach may not always restore full wrapping or multi line display depending on workspace layout constraints....

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.