Theme Builder not installing from plugins

Ali_ch · 3 weeks ago

Hello Dears,

Recently, I enrolled in the ServiceNow Administration Fundamentals - on demand course and have an i open instance to do lab exercises (Xandau). when I reached lab 2.1.1 where working with theme builder is required, I searched for it in all in the nav bar and could not find it. After some research, i checked plugins and found that it needs to be installed. When i try to install it hits me with an error:

Installation failed
Theme Builder
Unable to download app package

as seen in the attached picture.

Please assist.

Tanushree Maiti · 3 weeks ago

Hi @Ali_ch

Please use latest version course with Zurich . It is always recommended to go through latest version learning course.

ServiceNow Administration Fundamentals - On Demand

In Lab instance -> you do not need to install anything separately. As per learning doc, all generally installed .

Note: If still you are sticking to Xanadu (older version course).. then terminate the course-> request new one.. I am pretty sure it will work there..

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

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Ali_ch · 3 weeks ago

Thank you dear it worked.