Theme Builder not showing custom themes

[Kristin J]

Hi there!

When I make a custom theme, it's available for editing through Theme Builder as long as I do not add a variant to it. As soon as I do, it no longer appears as an option in the Builder. Removing the Variant from the theme does not bring it back.

Has anyone else experienced or fixed this? 

Thanks! Kristin

[Paul Curwen · Accepted solution]

Hi,

There is no way around this at the moment, Theme Builder does not currently support (as of Utah) Custom Themes with variants. See documentation here which states this: 

https://docs.servicenow.com/en-US/bundle/utah-platform-user-interface/page/administer/navigation-and...

If helpful, please mark as Helpful/Correct

[Paul Curwen · Accepted solution]

Hi,

There is no way around this at the moment, Theme Builder does not currently support (as of Utah) Custom Themes with variants. See documentation here which states this: 

https://docs.servicenow.com/en-US/bundle/utah-platform-user-interface/page/administer/navigation-and...

If helpful, please mark as Helpful/Correct

[Kristin J]

Thanks for the reply, Paul. I had interpreted that documentation to mean that it didn't support working on the actual variant, but I can see now what it means...if a theme contains a variant it can't be edited within the builder. 

I knew the Polaris OOB has a Dark Mode variant and it shows up in Builder..but since that's not custom I assume now that's the difference!

Thanks for the nudge in my thinking...have a great day!
Kristin

[MGOPW · Accepted solution]

Hi there! The specific thing happening here is that Theme Builder cannot edit themes created outside of itself. It creates a specific record on a table to link to that theme and say "Hey i can edit this!" - and that record isn't created when you create a theme manually.

As of Vancouver, you can now create Alternate Color Palettes (new name for Variants) within Theme Builder itself so it's become a tad easier now.