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Total Count Not Displayed After Migrating Dashboard to Next Experience

Hrithikah
Tera Expert

Subject: Total Count Not Displayed After Migrating Dashboard to Next Experience

Hello Community,

We recently migrated our dashboard to the Next Experience view and noticed that the Total Count is no longer displayed on reports of dashboard, whereas it was visible in the classic dashboard view.

Issue:

  • Dashboard migrated successfully to Next Experience.
  • Reports and data are loading correctly.
  • However, the Total Count

Any guidance would be greatly appreciated.

Thank you!

8 REPLIES 8

Ankur Bawiskar
Tera Patron

@Hrithikah 

screenshots please

admin also not able to view?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Hi @Ankur Bawiskar ,

 

PFA snip, the table under reports does not show the total count like in the Core UI

Hrithikah_0-1785147138470.png

Yes, even Admin cannot view the count!

 

@Hrithikah 

how it was looking into earlier and how it looks now?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Hi @Ankur Bawiskar ,

 

Before with total count:

 

Hrithikah_2-1785148353366.png

 

After without total count

Hrithikah_0-1785148309723.png