Total Count Not Displayed After Migrating Dashboard to Next Experience

Hrithikah · 3 weeks ago

Subject: Total Count Not Displayed After Migrating Dashboard to Next Experience

Hello Community,

We recently migrated our dashboard to the Next Experience view and noticed that the Total Count is no longer displayed on reports of dashboard, whereas it was visible in the classic dashboard view.

Issue:

Dashboard migrated successfully to Next Experience.
Reports and data are loading correctly.
However, the Total Count

Any guidance would be greatly appreciated.

Thank you!

Tanushree Maiti · 3 weeks ago

Hi @Hrithikah

It is expected OOB feature when migrating to the Next Experience.

Refer:

KB3066188 Data Missing in Next Experience UI Dashboard While Visible in Classic UI

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

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Dr Atul G- LNG · 3 weeks ago

Hi @Hrithikah

Got it, buddy. As I mentioned, this is expected behaviour. ServiceNow has now removed the total from the top, so you may want to try creating a List-type report and see whether that works.

However, for a bar chart, this is generally how it works.

This link might also be helpful.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066188

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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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