Total Count Not Displayed After Migrating Dashboard to Next Experience

[Hrithikah]

Subject: Total Count Not Displayed After Migrating Dashboard to Next Experience

Hello Community,

We recently migrated our dashboard to the Next Experience view and noticed that the Total Count is no longer displayed on reports of dashboard, whereas it was visible in the classic dashboard view.

Issue:

• Dashboard migrated successfully to Next Experience.
• Reports and data are loading correctly.
• However, the Total Count

Any guidance would be greatly appreciated.

Thank you!

[Dr Atul G- LNG]

Hi @Hrithikah 

This is expected behaviour. I created a report it is not showing.

I tried to replicate the issue. Could you please share the type of report you created and the steps you followed?

[Hrithikah]

Hi @Dr Atul G- LNG 

The report type is Bar Chart, and the dashboard has been migrated to Next Experience.

Please find below a screenshot of the report configuration used for this report.

We are able to reproduce the issue after migrating the dashboard to Next Experience, where the Total Count is not displayed even though the report is configured correctly.

[Dr Atul G- LNG]

Hi @Hrithikah 

Got it, buddy. As I mentioned, this is expected behaviour. ServiceNow has now removed the total from the top, so you may want to try creating a List-type report and see whether that works.

However, for a bar chart, this is generally how it works.

This link might also be helpful.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066188

[Tanushree Maiti]

Hi @Hrithikah 

It is expected OOB feature when migrating to the Next Experience.

Refer:

KB3066188 Data Missing in Next Experience UI Dashboard While Visible in Classic UI