UI Builder Roles (rows removed from the list by security constraints)

[Casey23]

Hello Everyone,

I'm attempting to test something in my developer instance before I make any changes in any of our instances. The problem is I don't see the option to modify the "Service Operations Workspace" in my developer instance or in our companies dev instance. Both instances are on Vancouver Patch 2 Hotfix 1. I noticed that they are showing security constraints when I go into UI builder, and I assume this is why I'm not seeing it.

However, I've quite literally given myself every available role in the instance so to get around the problem, but this was unsuccessful.

In a completely different company instance, I can see "Service Operations Workspace" in UI builder. This instance is still in Tokyo but has the Next Experience UI enabled. Any thoughts on what might be going on here?

[TomSNOW221]

Another Workaround for this Problem is: Set the number of rows per Page to 20. The Security Constraint Message only appears right now if you want do display more than 20 records on first load. Bug came with Vancouver for me.

Edit: This also happens in Workspaces when using the simple-list

[Earl John Vidau]

Hi @TomSNOW221 

Is there a Known Error documentation provided by ServiceNow?

[Aylee Andersen]

Hi @Earl John Vidau,

This is a known issue. Here's a link to some documentation on it: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1442969

[Earl John Vidau]

Thanks @Aylee Andersen !