Hello, we have created a button on platform UI which will call script include.need the same to replicate in workspace but unable to do so. UI action script for platform ui: function onClick() { var additionalusers = g_form.getValue('additional_aff...
Under SOW, "New" action assignment for create a new Knowledge article is not working.After clicking on the action, no response is received. Could anyone help me what could be the issue?
In our instance we are missing the global search source as shown below for the global search toolbar. Does anyone have any idea how to add the global search to this list?We have the now experience search config but it still doesn't show the global so...
Hi everyone, I would like to restrict for external user to see user menu on classic screenIf external users move to classic screen, they can operating their profile, preference and keyboard shortcut.However, we do not want them to operate their user ...
I built a Catalog Wizard for a long record producer to break it up into a few pages. It looks pretty good when I built the page in UI Builder with the Catalog Wizard component, but I can't seem to get rid of this scroll bar. The scroll bar is not act...
Hello everyone,How could I change the background-color of the Variables container on the RITM/SCTASK form from this gray color to another one? (Example in the attached screenshot).I inspected the page a bit with Chrome DevTools and noticed that this ...
We're running the Washington D.C. build and would like to reset the default landing page for our users to be the same page as is used for the OotB install, such as that of the PDI. The default page is currently the ITIL page our agent use, but this i...
Hi,On the list page of a workspace, we have some list categories with titles that get truncated because the Title field length is set to 40 characters. Unfortunately, the dictionary entry record for the column is part of a private application and can...
Hi, In the ootb process, when a user is on CSM Workspace and create a Request, the iframe that open open the swp portal.if the user open the request from an incident in from Service operational workspace, it open the same iframe with the same portal....
We have a couple of users who have several favorites set, but their list blanks out at random times. In order to get their favorites back, they have to close their browser window and reopen; sometimes it requires clearing the cache. This is annoying ...
I am trying to configure a viewport with sub-pages to work with a stepper. I have created views for each section of the form in the classic ui and used them to create sub-pages in the experience. I want the 'Next' button to save the current page and...
I want to create a custom widget inside overview section to show newly created change requests on Service operations workspace landing page(xanadu version). I followed this blog to create a custom widget. Performed the same steps mentioned in the blo...
Requirement is, In Workspace , there is "Copy Change" UI action button created to copy the change. Functionality is working as expected but the concern is...while copying, change should open in the same tab, not in sub tab. Note: Its opening for nat...
Hi Team, when creating New Account, receiving an error "java.sql.BatchUpdateException: (conn=1570641) Duplicate entry '!!!;' for key 'account_path' ". when checking in the list view of Accounts table, with this same account_path already one record ...
We have Legal Service Delivery implemented. We have a separate legal counsel global search for them to use that searches legal requests and knowledge articles. They're looking to add email but as we know, sys_email table is a log and should not be us...
