Currently we are working to extract more information from cloud discovery related with resource groups, but we are facing issues. We want to retrieve subscription ID and account owners from those groups. We found that "Azure Resource Group Event" pat...
Hello,We have ITSM and HRSD in our instance and the global search capabilities for itil vs sn_hr_core_basic are different. The itil role allows me to find incidents and tasks by using keywords from the global search/SOW search field. As HR agent I am...
As a Knowledge Base Manager, I want access to a report on AI Search Assist usage data, so that I can identify frequently used KB articles and improve their content for better self-service supportkey requirementsA report is available that provides ins...
Workspace - Hide side navigation tabs based on roles,For specific role i need to hide it
So in our BCM Workspace, we have an Edit Plan UI Action that changes to a Copy Plan UI Action under the condition that the BC Plan's template has been updated. This confuses users so we want to add an info message to make then aware that the Plan Tem...
Is the Service Operations Workspace meant to facilitate approval requests? Right now my IT staff can see that there is a pending group approval on a RITM in the workspace but there aren't any buttons to approve or reject the request. The attached scr...
Hi All, is there an easy way to remove specific OOB SN workspace from the Workspaces lists ONLY for specific users? Goal is to restrict users to go to specific workspace but not affect any existing setup for all other users. I found this solution, bu...
Hi All, I am using SOW for ITSM Apps V6.1.5. In our client instance, VIP caller is not getting highlighted on the SOW list view as shown below, But on the OOB PDI instance it is working as expected as shown below, Below is the configuration present i...
Hi folks, anybody been able to add something like FontAwesome to their custom component? I tried installing the npm package and cdn as well, but it just came out rendered as font 'Times' and ending up as squares
Hi everyone, I've got a UI action that displays a modal. I want to display that UI action and connect it to UI builder. What is the best way to do it? I want to make like a "transfer case" modal but to "create a case" only. Thanks in advance!
Hi all, The requirement is to hide UI action on my Case record when Resolution Code is "Expired" or "Abandoned". I have added the below conditions in the condition builder of UI Action, but seems not working. Script: (current.resolution_code != 28 ||...
Hi,I have 2 input text fields, both of which contain an event with “Update client state parameter”. So far everything is fine.However, as soon as I enter something in the first input text field, my data resource is triggered without the second input ...
Hi Team,I am currently working with playbook functionality in the Security Incident Response(SIR) module .While configuring a Playbook using Process Automation Designer ,I haven't found any option that allows navigating or reverting back to a previou...
actually i did the config in an update set when i move it to test instance i found out that the quick links tab is empty and the result is 0 but in the dev instance it s working well
can someone help ?
