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Approval experience in Service Operations Workspace

Is the Service Operations Workspace meant to facilitate approval requests? Right now my IT staff can see that there is a pending group approval on a RITM in the workspace but there aren't any buttons to approve or reject the request. The attached scr...

johnbrandt by Tera Expert
  • 3520 Views
  • 2 replies
  • 0 helpfuls

Highlight VIP Caller on SOW List View not working

Hi All, I am using SOW for ITSM Apps V6.1.5. In our client instance, VIP caller is not getting highlighted on the SOW list view as shown below, But on the OOB PDI instance it is working as expected as shown below, Below is the configuration present i...

SouravLinkuna_0-1742561577442.png SouravLinkuna_1-1742561691594.png SouravLinkuna_2-1742561892495.png

FontAwesome / Glyphs in custom component

Hi folks, anybody been able to add something like FontAwesome to their custom component? I tried installing the npm package and cdn as well, but it just came out rendered as font 'Times' and ending up as squares

Nam Nguyen by Tera Expert
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  • 2 replies
  • 0 helpfuls

UI Builder call of data resource uncertain

Hi,I have 2 input text fields, both of which contain an event with “Update client state parameter”. So far everything is fine.However, as soon as I enter something in the first input text field, my data resource is triggered without the second input ...

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ozgurD by Tera Contributor
  • 1241 Views
  • 4 replies
  • 0 helpfuls