UI Builder: Sending emails from Activity stream is possible for closed Cases and Tasks in Vancouver

Renate
Tera Contributor

Hello Team,

 

Since Vancouver it is possible to compose and send emails from the activity stream. We use it in CSM Agent workspace and it works fine. The only thing is that the component ‘Activity Stream Compose’ is visible for Cases, Tasks etc. with state=Closed. How can we hide the component in UI Builder only for Cases, Tasks that are active = false?

 

Thanks,

Renate

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