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unable to remove article templates for particular knowledge base

Gopal14
Tera Contributor

‎08-14-2025 03:11 AM

Hi Team,

 

 

I want to remove knowledge base article template for few knowledge bases, I have tried but not working.

 

Gopal14_0-1755166161825.png

 

when I click on Customer Service knowledge base, I have standard and Known Error article Templates. I want to remove Known Error article template, So when I click on Customer Service knowledge base, It needs to show only Standard article template only.

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Shashank_Jain
Mega Sage
In response to Shashank_Jain

‎08-20-2025 11:06 AM

@Gopal14 ,

 

Have you tried this solution, if this helps can you please mark the solution as accepted and close the thread.

 

If this works, please mark it as helpful/accepted — it keeps me motivated and helps others find solutions.
Shashank Jain
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