Service Operation Workspace is not showing Record SNC in PDI
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08-19-2025 08:59 PM
Hi Everyone,
I need to modify the record page in Service Operation Workspace but Record SNC is not showing in UI Builder under my PDI. Has anyone experienced this in Yokohama, I am on Patch 6 & all versions of workspace are up to date.
Can anyone help me on how to display Record SNC. Please refer the screenshot.
Kind regards,
Manish
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08-19-2025 09:08 PM
Try to repair the Plugin for SOW.
PDIs are not stable.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-19-2025 09:25 PM
Thank you for your response, @Ankur Bawiskar!
I have repaired the Service Operations Workspace ITSM Application (App id: sn_sow_itsm_cont) but still there is no luck, hope this is the correct plugin.
Kind regards,
Manish
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08-19-2025 09:29 PM
the plugin is "Service Operations Workspace Core"
If repairing doesn't work then get a fresh PDI.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-19-2025 10:21 PM
This is what i can see in my PDI:
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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