Updates to Workspace

AJ5
Tera Contributor

Hello Experts,

Are the Workspaces configurable? What are the recommendations for editing the default Workspaces? Are we supposed to clone them before making any modifications, or should the updates be made directly to them? 

4 REPLIES 4

Brad Tilton
ServiceNow Employee
ServiceNow Employee

Hi @AJ5, we recommend that you implement our default workspaces and configure them wherever you can. You can't clone a workspace, but if we don't ship a workspace for the process or app you have, you might need to create a custom workspace. 

If you need to make a change to a workspace that involves editing a page, you can duplicate the individual page and make edits to the new version.

AJ5
Tera Contributor

Thanks, @Brad Tilton . What if we edit the individual pages without copying them? I am trying to understand the benefits of copying them vs working on the out of the box version. 

Brad Tilton
ServiceNow Employee
ServiceNow Employee

The pages themselves almost all ship read only and aren't editable.

AJ5
Tera Contributor

Thanks, @Brad Tilton . But somehow the pages are editable for me. I can make updates to the form layout, tiles, and filters without creating a duplicate.