Workspace Reference Field - Search for record not working

[bgauthier]

Hello, 

When I click the magnify glass next to a reference field, it opens a popup window for me to search for a record. But when I click on a record it will close the popup and not populate the reference field with a value. I am able to populate the field by using autocomplete when i type into the field.

I am running Washington D.C. and this is happening inside a custom workspace. This is also happening in the Service Operation Workspace, and it is happening to all reference fields on the form.

[Hendrik Odendaa]

I am having the same issue on custom workspaces. Does anyone have an idea where to start debugging this issue or knows about an open problem? I can't seem to find anything on this.
(We're running Vancouver patch 7 hotfix 3b)

[Serigne Mansour]

Hi, 

This error is due to the customization did on this action payload definition : sys_declarative_action_payload_definition.do?sysparm_view=&sys_id=6bb42f41ff13101035be517f793bf18d&sysparm_nostack=true

If you are running Washington D.C release, you just need to reverted this to OOB version and the issue will be resolved.

Thanks, 

Mansour

[melsarrazin]

Which payload definition needs to be reverted?

[Serigne Mansour]

This one : https://instance_name.service-now.com/sys_declarative_action_payload_definition.do?sysparm_view=&sys...

Hope this helps you find it.